When a request is approved, the app is added to your phone’s list automatically. If you don’t see it, try these steps.
Try these steps
Open the Kosher Qin Phone app → Apps → All. Don’t use search. Search doesn’t always show newly added apps. Scroll through the whole list.
Press the refresh button at the top.
Restart the phone and check the All list again.
Update the Kosher Qin Phone app to the latest version from the Updates tab (4.0.5 or newer).
Make sure the phone has Wi-Fi or mobile data. “Can’t resolve host” or “No address” means no internet.
Check that the app has an Account tab at the bottom. If not, your phone is on our older system. See “Is my phone on the 2.0 system?”
Is it really approved?
Check your email for an “App Request Update” saying Approved. If the request is still waiting for ID verification, see “How do I complete ID verification?”
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include your serial number, the app name, your Kosher Qin Phone app version (Account tab), a screenshot of your Apps → All list, and what you already tried.