Support isn’t available 24/7. Messages sent after hours are answered on the next business day.

We’re closed. A message sent Friday afternoon may not be answered until Saturday night or Sunday. App requests submitted on Friday take an extra day.

We’re closed on Yom Tov. Requests and warranty claims filed on Erev Yom Tov are reviewed after Yom Tov. Before each Yom Tov, we post our schedule in the announcements in the Kosher Qin Phone app.

We work limited hours, and emergencies come first. An emergency means the phone isn’t working at all (for example, you can’t make calls or send texts). App requests and other questions take longer.