Review time
App requests are usually reviewed within a few hours, but it can take up to 3–5 days.
What can make it take longer
ID verification. If your request needs ID verification, the review starts after it’s completed. Check the account email for the verification link.
Filter PIN. If we need your PIN, you’ll get a “Verify Your Filter PIN” email. The request waits until you use that link.
Shabbos and Yom Tov. We’re closed. Requests sent on Friday take an extra day, and requests are slower around Yom Tov and on Chol Hamoed.
How will I know?
You’ll get an email called “App Request Update” with the new status:
Approved – the app has been added to your phone. Install it from Apps → All.
Rejected – the app couldn’t be approved.
You don’t need to message us while you wait. Asking for an update won’t speed it up.
Requests close after 7 days
If ID verification or the filter PIN isn’t completed within 7 days, the request closes. If your verification link expired, see “My ID verification link expired.”
Still need help?
If ID verification is done and you haven’t had a decision after 3–5 days, contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include the name on the request, the date you placed it, and the app name.