Turnaround
We usually finish repairs within 3–5 days after your phone arrives, then ship it back with tracking.
Complex issues can take longer. We’ll keep you updated.
Around Yom Tov and Chol Hamoed, things are slower. Claims filed on Erev Yom Tov are reviewed after Yom Tov.
We don’t offer loaner phones while yours is being repaired.
Check on your repair
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:
Your tracking number for the package you sent us
Your claim number (starts with WC-), if you filed a warranty claim
Your serial number (Settings → About → Model & Hardware → Serial Number)
When your phone ships back, we’ll send you the tracking number.
Please keep everything in one conversation. Opening new conversations about the same repair can slow down our reply.