Our 180-day warranty covers manufacturer defects only. Drops, cracked screens and other accidental damage aren’t covered. Repairs after 180 days are also not covered by the standard warranty.
Your options
1. Bought the extended warranty? Accidental damage may be covered by your extended warranty. See How does the extended warranty work?
2. A paid repair from us We offer out-of-warranty repairs, including screen replacements and battery replacements. Contact us for out-of-warranty repair options and pricing. We’ll follow up with the details and a shipping label.
Repairs usually take 3–5 days after the phone arrives, then we ship it back.
We try hard to keep your data (screen and battery repairs usually keep it), but it isn’t guaranteed. Please back up first.
3. A local repair shop You can also try a local repair shop. Please note that we don’t take responsibility for outside repairs and can’t guarantee they can help. Opening the phone or an unauthorized repair also voids our warranty.
Water damage?
Water and liquid damage can’t be repaired. See My phone got wet.
Good to know
We don’t offer walk-in or in-person repairs.
There are no loaner phones.
Please don’t send card numbers in the chat.
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:
Your serial number (Settings → About → Model & Hardware → Serial Number)
A photo of the damage
Whether you bought the extended warranty