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My phone got wet

Water damage isn't covered under warranty and can't be repaired by us.

We’re very sorry, but water damage is not covered under warranty and is beyond what we can repair, because liquid damage is complex and destroys the phone’s internals.

This applies to water and any other liquid.

Did you buy the extended warranty?

If you bought the extended warranty before the damage happened, see How does the extended warranty work?

Good to know

  • An extended warranty only covers accidents that happen after it’s purchased. It can’t be bought after the damage to cover it.

  • Signs like screen flashing that start after water exposure are caused by the liquid damage.

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