Orders, Returns & Warranty
Orders and shipping, returns, warranty claims, repairs and damage.
18 articles
- When will my order ship, and where is it?
- My package is lost, or says delivered but isn't here
- Can I change or cancel my order?
- I received the wrong item, a damaged phone, or something is missing
- Is the phone in stock? Can I pre-order or buy in a store?
- Can I order without using the website?
- What is your return policy?
- How do I return my phone?
- Where is my refund?
- Do you offer exchanges or trade-ins?
- What does the warranty cover?
- How do I file a warranty claim?
- How do I ship my phone to you?
- How do I back up my phone before sending it in?
- My screen is cracked or my phone is damaged
- My phone got wet
- How does the extended warranty work?
- How long do repairs take, and did you get my phone?