Exchanges
We don’t offer exchanges. If you’d like a different model or color:
Return your phone within 7 days of receiving it (a 7% restocking fee and return shipping are deducted). See How do I return my phone?
Place a new order on kosherqinphone.com.
If your phone has a manufacturer defect, it’s covered by our 180-day warranty instead. See How do I file a warranty claim?
Trade-ins and buy-backs
We don’t offer trade-ins or buy-backs.
If your phone is in like-new condition and you’d still like to ask, you can send us clear photos (case off, all sides), the storage size and the purchase date. Please know that it is unlikely to be accepted.