Returns must be requested within 7 days of receiving your order. See What is your return policy? for the full rules.
Steps
Request the return: open your order confirmation email → View Order → Request a return. You can also contact us with your order number and the reason for the return.
Get your label: a prepaid return label is emailed to the email address on your order.
Pack everything: the phone, the box, all accessories and all packaging.
Ship it within 7 days of receiving the label, using only that label. After 7 days, the return can’t be completed.
Refund: once we receive and check the item, we refund your original payment method, minus the 7% restocking fee and return shipping.
Problems with the label?
If the label link doesn’t work, or the shipping carrier won’t accept the package, contact us.
Didn’t ship in time?
If the label wasn’t used within 7 days, the return can’t be completed. If the phone has a defect, it may be covered by our 180-day warranty. See How do I file a warranty claim?
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected] with your order number (the 4-digit number in your confirmation email) and the reason for the return.