How shipping works
Orders are packed and shipped 1–2 business days after payment.
We ship within the USA only, by USPS or UPS.
You’ll get a tracking email when your order ships.
Shipping options and costs are shown at checkout. See our shipping policy: kosherqinphone.com/pages/shipping-policy
Tracking says “Label created” and nothing since
That means the shipping label was made. The package may not be scanned until it starts moving, which can take a day or two.
Your order number
Your order number is the 4-digit number in your order confirmation email from kosherqinphone.com (for example, #1234).
Order hasn’t moved or says delivered but isn’t here?
See My package is lost, or says delivered but isn’t here.
Still need help?
If your order hasn’t shipped after 2 business days, or tracking hasn’t moved in 5 or more business days, contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include your order number and a screenshot of the tracking page.