You can change or cancel an order only if it hasn’t shipped yet. This includes changing the model or color, adding a case, or fixing the shipping address.
Steps
Contact us as soon as possible through the support chat in the Kosher Qin Phone app or by email at [email protected].
Include your order number (the 4-digit number in your confirmation email) and exactly what you want to change.
We’ll check whether the order has shipped and let you know.
Please wait for our confirmation. A change or cancellation isn’t done until we confirm it.
Already shipped?
Once an order ships, it’s too late to change or cancel it. If you don’t want to keep it, you can return it within 7 days of receiving it under our normal return policy (a 7% restocking fee and return shipping are deducted). See How do I return my phone?