Packing mistakes can happen. A wrong or damaged item is our mistake and isn’t handled as a normal return.
What to do
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:
Your order number (the 4-digit number in your confirmation email)
A photo of what arrived: the box label and the phone
For a missing item: what’s missing, and your shipping address
What happened | What we need |
Wrong model or item | Order number and photos. We’ll follow up about how to fix it. |
Phone arrived damaged | Order number and photos of the damage. Please contact us directly. Don’t use the warranty claim form for this. |
Missing case, screen protector or cable | Order number, what’s missing, and your shipping address. |
What should be in the box
The phone
A USB cable
A case (free)
A screen protector (free)
A Kosher Qin Phone SIM card, if you ordered our cellular service
A charging block is not included.
Looks scratched?
New phones come with a thin clear film on the screen. It can look scratched. Peel it off and put on the screen protector that came in the box.