The rules
Request your return within 7 days of the day you receive the item.
Ship it back within 7 days of receiving the return label.
A 7% restocking fee and the return shipping cost are deducted from your refund.
No exceptions to these deadlines.
No exchanges.
What to send back
Return the phone with the box, all accessories and all packaging. Missing or damaged items reduce your refund. Used, damaged or tampered phones may get a partial refund or be refused.
Items that can’t be returned
Screen protectors once applied
Wallet cases with removed adhesive
Gift cards
Sale items
Good to know
Any reason is accepted within the 7-day window. If the problem is technical, we’re happy to help fix it first, but returning is your choice.
Carrier problems follow the same rules. There are no special carrier exceptions.
We don’t accept returns because the phone didn’t work outside the US.
After the 7-day window, a manufacturer defect is covered by our 180-day warranty instead. See What does the warranty cover?
Always use the return label we email you. Please don’t ship a return any other way.
Bought your phone in a store? Contact us about returns or refunds, and include your receipt if you have it.
Full policy: kosherqinphone.com/policies/refund-policy
Ready to return? See How do I return my phone?