Kosher Qin Phone devices are covered under a 180-day limited warranty from the date of purchase against manufacturer defects in materials or workmanship.
The warranty does not cover damage caused by misuse, accidents, liquid exposure, or normal wear and tear. Any form of tampering, modification, unlocking, reflashing, rooting, or unauthorized repair voids the warranty. Kosher Qin Phone is not responsible for data loss, software issues, or damage caused by user error or third-party accessories.
Usually covered vs. not covered
Usually covered (under 180 days, no damage) | Not covered |
Camera not working in every app (front or back) | Drops, cracked screen, keypad broken by impact |
Charging port defect not caused by pulling or forcing | Water or any liquid |
Battery defect (drains very fast, reading stuck, won’t charge with the original cable) | Charging port worn by tugging or pulling the cable |
Touchscreen dead zone or dead touch | Damage from fast chargers or third-party accessories |
Speaker or microphone dead in every app | Tampering, an opened back cover, rooting, reflashing |
SIM not read with any SIM card | Normal wear (like worn key labels) |
Lines on the screen of a new phone | Software issues fixed by updates |
The final decision is made after we inspect the phone.
Before you file a claim
Many problems that seem like hardware aren’t. Try these first:
Not charging: use the included cable with a low-speed charger, and try another cable.
Camera: test it in both the pre-installed camera app and our camera app.
Frozen or can’t hang up: hold the power button for 30–60 seconds.
No sound: check the volume, the silent/vibrate tile and Do Not Disturb, and restart.
SIM not detected: check the SIM is placed with the gold chip facing up, and try another SIM.
Screen flashing: update everything in the Kosher Qin Phone app (Updates tab) and restart.
Good to know
Bought your phone in a store? The same 180-day warranty applies. File the claim the same way, with your serial number. Keep your receipt to show the purchase date.
Accidental damage isn’t covered by this warranty. See My screen is cracked or my phone is damaged.
Water damage isn’t covered or repairable. See My phone got wet.
Extended warranty: see How does the extended warranty work?
There are no loaner phones while yours is being repaired.
Ready to file? See How do I file a warranty claim?