Verification emails go only to the account email used when the phone was registered.
Check these first
Which email is on the account? If a parent registered the phone with their email, the email went to the parent.
Check the spam or junk folder of that email account.
Search that inbox for “verify” or “Kosher Qin Phone”.
Remember that not every request needs ID verification. If yours didn’t, you’ll just get the decision email.
You can also verify on the phone
Open the Kosher Qin Phone app → Account tab → Request, open the request, and verify there. Update the app first and use Wi-Fi.
Need to change the account email?
Contact us with your serial number and the new email address.
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include the name on the request, the date you placed it, the app name and your serial number.