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How does Kosher Qin Phone support work?

What to expect when you contact us, from your first message to a solution.

What happens when you write to us

  1. You send a message through the support chat in the Kosher Qin Phone app, by email, or through our website.

  2. You may get an automatic message confirming we received it.

  3. A real person from our support team reads your whole conversation and replies, usually asking for anything we need in one message.

  4. We help you fix the problem. If something needs to be done on our side, we take care of it and follow up with you.

  5. Once it’s solved, the chat is closed, and you can open a new one for your next question.

If we’re waiting for information from you, we may send a reminder. If we don’t hear back, the conversation is closed, but you can always reply or write again.

Language

Support is in English only. Please write in English; simple English is perfectly fine.

Please keep it respectful

We’ll always be polite, and we ask the same. Please keep language clean in our chat.

Things we can’t do through support

  • Add apps. Every new app goes through the app request system. See “How do I request a new app?”

  • Tell you your filter PIN. Contact support to reset your PIN, and our team will follow up.

  • Take payment details or ID photos in chat.

Can I visit you?

We’re online only. There’s no walk-in office, pickup, drop-off or in-person appointment. Some stores sell the phone; see kosherqinphone.com/pages/store-locator.

Feedback

Have an idea? Use the Feedback button on the Account tab of the Kosher Qin Phone app.

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