Some apps, especially banks, authenticator apps and some car apps, check the phone they’re running on. Our filter has full control of the phone, and some of these apps treat that as a “rooted” or “compromised” phone. They may show messages like:
“Your device security is compromised”
“This device is rooted”
“Requires a filter-free device”
This is a security rule set by the app’s company. We can’t bypass another company’s security.
What you can do
Use the account’s other sign-in options, if it has them (for example, a text message code instead of an authenticator app).
Use the bank’s website on a computer instead.
If a new-device code from your bank doesn’t arrive, try uninstalling and reinstalling the app, set up the new-device check on the bank’s website from a computer, or call the bank.
Before you request a bank app
Banks are usually approved, but some refuse filtered phones or need a newer Android version. So even an approved bank app may not work. The $5 request fee isn’t refundable in that case.