This usually means one of these:
The phone was never registered.
The serial number was typed from the box or the IMEI instead of from Settings.
“Manage” was pressed instead of “Register”.
The phone has no internet.
Try these steps
Check your serial number in Settings → About → Model & Hardware → Serial Number. Don’t use the box or the IMEI.
On a computer or another phone, go to my.kosherqinphone.com, press Register (not “Manage device”), and enter the serial number exactly.
If the site spins after “registration complete”, the registration probably finished. Check the phone.
On the phone, connect to Wi-Fi. Hold the Back button for 2 seconds and press Clear All. Restart the phone.
Open the Kosher Qin Phone app and press refresh.
If it still says not registered, clear the app’s storage: Settings → Apps & Notifications → See all apps → Kosher Qin Phone → Storage & Cache → Clear Storage. Restart and try again.
If the app asks you to activate, see “The Kosher Qin Phone app says Activate or activation failed.”
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include your serial number (as text), your IMEI (Settings → About → IMEI), where you bought the phone, screenshots of the error on the website and on the phone, and what you already tried.