Coverage depends on your area and your carrier. Phones are built differently, and some receive certain towers better than others. This phone may get weaker reception indoors, in basements, or in some areas than a larger smartphone on the same carrier.
What you can do
Try the network steps if you haven’t already: reset network settings and set your carrier’s APN. See My phone has no service.
Turn on Wi-Fi calling in places where you have Wi-Fi but weak signal: Settings → Network & internet → Mobile network → Advanced → Wi-Fi calling. See How do I turn on Wi-Fi calling?
Good to know
Weak signal indoors on its own is not a defect.
We can’t promise that switching to a different carrier will improve your signal.
If you have no service anywhere, that’s a different problem. Follow My phone has no service.
Still need help?
If you have no service anywhere after trying the steps, contact us through the support chat in the Kosher Qin Phone app or by email at [email protected] with your serial number (Settings → About → Model & Hardware → Serial Number), your IMEI (Settings → About → IMEI), your carrier, and what you tried.