Steps
If the phone seems stuck, force a restart: hold the End call (power) button for 30–60 seconds without letting go, until the phone restarts. This doesn’t erase anything.
Check Do Not Disturb is off: Settings → Sound → Do Not Disturb.
Check Airplane mode is off (swipe down from the top).
Run the no-service steps: see My phone has no service. On Verizon’s network, make sure CDMA-less is on.
Call your carrier to check your line.
Only some numbers can’t reach you?
Check the blocked numbers list in your phone app.
Calls blocked with a “Contact IT admin” message?
That means a restriction is on in Parental Controls. See I see “Contact IT admin” when I try to call.
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:
Your serial number (Settings → About → Model & Hardware → Serial Number)
Your IMEI (Settings → About → IMEI)
Your carrier
Examples: the time of the call and the number
The steps you tried