Sometimes the call screen gets stuck. You might notice:
The hang-up button does nothing
You can’t make calls because the phone thinks you’re on a call
After a call, the screen freezes or says the microphone is already in use
The phone won’t power off
The fix: force a restart
Hold down the End call (power) button for 30 to 60 seconds straight, without letting go, until the phone restarts.
This clears the stuck call, and the button should work normally again. It does not erase anything.
Using the Google Phone app?
The Google Phone app (Phone by Google) is not recommended on this phone. It can cause a stuck call screen, and the physical keypad doesn’t work with it. Use the pre-installed phone app instead: Settings → Apps & notifications → Default apps → Phone app.
Still need help?
If it keeps happening, or the power button doesn’t respond at all, contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:
Your serial number (Settings → About → Model & Hardware → Serial Number)
How often it happens
Your carrier
Your Kosher Qin Phone app version (shown on the Account tab)