Steps
Charge it: plug the phone in with the cable from the box and a low-speed charger for at least 30 minutes.
Force a restart: hold the power (End call) button for 30 to 60 seconds straight, without letting go.
Stuck on the logo for more than 10 minutes? Try one more forced restart (30–60 seconds).
If you see a recovery screen
If the phone shows “Android Recovery,” “your system is corrupted,” “no command,” or any screen with options:
Don’t press any of the options. In particular, never choose “Wipe data/factory reset”. It erases everything.
Take a photo of the screen and send it to us right away so we can tell you what to do.
If it still won’t turn on
Within 180 days of purchase: you may be able to file a warranty claim. See How do I file a warranty claim?
Otherwise: contact us.
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:
A photo of the screen
What happened before (a drop, water, an update, or someone pressing buttons)
Which charger you used
Roughly when you bought the phone
Your serial number, if you can see it (Settings → About → Model & Hardware → Serial Number)