Force a restart
Hold down the End call (power) button for 30 to 60 seconds straight, without letting go, until the phone restarts.
This is a forced restart. It does not erase anything.
Freezes often?
Make sure everything is up to date in the Kosher Qin Phone app → Updates tab.
Notice whether there’s a pattern (a certain app, during calls, while charging) and when it started.
Phone won’t turn back on?
See My phone won’t turn on or is stuck on the logo.
Still need help?
If the phone keeps freezing, contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:
Your serial number (Settings → About → Model & Hardware → Serial Number)
How often it happens and any pattern you notice
When it started
Your Kosher Qin Phone app version (shown on the Account tab)