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Mobile data isn't working (apps only work on Wi-Fi)

Calls work but data doesn't? Check your plan, mobile data and APN settings.

If your apps work on Wi-Fi but not when you’re out, mobile data isn’t connecting.

Steps

  1. Check that your plan includes data. Ask your carrier if you’re not sure. On our plans, check your usage at mobile.kosherelectronics.com.

  2. Turn on mobile data: swipe down from the top and check the Mobile data tile, or go to Settings → Network & internet → Mobile network → Mobile data.

  3. Reset network settings: Settings → System → Reset → Reset network settings, then restart the phone. This doesn’t erase your data. Do not press “Factory reset”.

  4. Set your carrier’s APN: get the APN settings from your carrier or its website and enter them at Settings → Network & internet → Mobile network → Advanced → Access Point Names, or press Reset to default from the menu on that page.

  5. Verizon-based carriers: confirm with your carrier that CDMA-less is on. See How do I set up my phone on Verizon or a Verizon-based carrier?

  6. Contact your carrier to check your line.

If the APN page says editing is blocked or not allowed, contact us.

Good to know

  • Picture and group texts need mobile data turned on, even when you’re on Wi-Fi.

  • Streaming music and video uses a lot of data. Downloaded music uses less.

Still need help?

Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:

  • Your serial number (Settings → About → Model & Hardware → Serial Number)

  • Your IMEI (Settings → About → IMEI)

  • Your carrier

  • The steps you tried

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