Refresh Session reconnects the Kosher Qin Phone app to our server with a fresh login. It is the standard fix for login and authentication problems in the app.
When to use it
An install fails with a “session” or authentication error.
An app says “not available for this device” when it should be available.
The app keeps logging you out or says your session expired.
You haven’t seen any updates in a long time.
How to do it
Open the Kosher Qin Phone app.
Press the ☰ (three lines) at the top left.
Tap Tools.
Press Refresh Session.
Wait a few seconds, then try the install or update again.
If you don’t see Refresh Session, update the Kosher Qin Phone app from the Updates tab first. If it still doesn’t help, restart the phone and try again.
Refresh Session is safe. It doesn’t delete any apps or data.
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include your serial number, your Kosher Qin Phone app version (Account tab), a screen recording or screenshot of the error, and what you already tried.