Common install errors include “Could not get files”, “Google rate-limited this anonymous account”, “Failed to download”, a “session” error, or nothing happening when you press Install.
Try these steps
Check the announcements on the Home page of the Kosher Qin Phone app. If there’s a known problem, we’ll post it there and there’s nothing you need to do.
Restart the phone and connect to Wi-Fi.
Go to Kosher Qin Phone app → ☰ → Tools → Refresh Session. Try again.
If it says “Could not get files” or “rate-limited”, wait about 15 minutes and try again. This usually clears up within 15 minutes to a few hours.
Clear the app store’s cache: Settings → Apps & Notifications → See all apps → Kosher Qin Phone → Storage & Cache → Clear Cache. Restart the phone.
Update the Kosher Qin Phone app to the latest version from the Updates tab.
Only one app says “Unavailable”?
That’s a different issue. See “An app says Unavailable or not available for your device.”
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include your serial number, a screenshot of the error, your app version (Account tab), whether it happens with all apps or just one, and what you already tried.