Skip to main content

Who can complete ID verification?

Verification must be done by a family member or the user's rebbi, with their own ID.

ID verification must be completed by:

  • A family member (parent, spouse, adult sibling or relative), or

  • The phone user’s rebbi

They use their own photo ID, and must meet the age the request asks for (18+ or 21+).

Who can’t verify

  • A friend, neighbor, coworker or stranger.

  • Anyone who doesn’t meet the age the request asks for.

The phone’s user can verify for themselves only if they meet the required age.

Vouching doesn’t count

Verification must be completed through the link. A message or email saying “I approve” doesn’t count, and we can’t accept a photo of an ID in the chat.

The person verifying doesn’t have the email

The verification link goes only to the account email. If someone else will verify, forward the email to them. If a parent manages the phone, the account email should be the parent’s email so they receive it directly.

Did this answer your question?