When a request needs ID verification, we email a link to the account email on your phone’s registration. You have 7 days to complete it.
Option 1: On another phone (easiest)
Open the verification email on a smartphone with a camera (for example, the phone of the family member who is verifying). Forward the email to them if needed.
Tap the verification link.
Follow the on-screen steps to scan the ID and take a photo.
Notes:
If you open the link on a computer, it shows a QR code. Scan it with a smartphone to continue.
Tablets don’t work.
Option 2: On the Kosher Qin Phone
Connect to Wi-Fi.
Update the Kosher Qin Phone app to the latest version (Updates tab).
Open the Kosher Qin Phone app → Account tab → Request.
Open the request and follow the verification steps.
The ID scan sometimes has trouble on the Qin. If it does, use Option 1.
After you verify
Your request goes to review. You’ll get an email when it’s approved or rejected. This usually takes a few hours, but can take up to 3–5 days.
Having trouble?
See “ID verification isn’t working” or “My ID verification link expired.”