The screen goes white, or it says “document scan timed out”
The ID scan sometimes has trouble on the Qin. Open the verification link from the email on another smartphone with a camera, such as the phone of the family member who is verifying. Forward the email to them if needed.
It shows a QR code
You opened the link on a computer. Scan the QR code with a smartphone to continue. Tablets don’t work.
The verifier doesn’t meet the age
Each request needs a verifier who is 18+ or 21+. The age level can’t be changed for a request. Ask a family member or your rebbi who meets the required age to verify instead. See “Who can complete ID verification?”
Verification was declined
If the age wasn’t met or the face didn’t match, a new verification by the right family member or rebbi may be needed. Contact us with the details below.
Can I skip it, or send my ID in the chat?
No. Verification is done only through the emailed link or the Request page in the app. Please don’t send ID photos in the chat.
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include the name on the request, the exact date you placed it, the app name, screenshots of what happens, and what you already tried (including whether you tried another phone).