If your phone can’t upgrade itself, you can send it to us and we’ll upgrade it.
Steps
Fill out the form on kosherqinphone.com/upgrade.
Contact us after you’ve filled out the form. Email [email protected] (the in-app chat doesn’t work on older-system phones). Include your name, email and phone number.
We email you a prepaid shipping label.
Back up your phone. Keeping your data is not guaranteed. See “How do I back up my phone before sending it in?”
Pack the phone in a secure, padded box. Put a paper note inside with:
Your full name
Your phone number
Your return shipping address
“2.0 upgrade” (and any other problem you want us to check)
Without a note, we can’t tell whose phone it is, and it may be delayed.
You can keep your SIM card. No charger is needed.
Ship it using the label we emailed. Keep the tracking number.
We upgrade the phone and ship it back to you.
Important
Only ship the phone using the label we email you. Please don’t send it to any address you find yourself.
We don’t provide loaner phones during the upgrade.
Still need help?
If you filled out the form and haven’t received a label, or the form shows an error, contact us by email at [email protected] with your name, email, phone number and the date you filled out the form.