We reply within 24 hours on business days.
How we answer
Real people answer every support message. We answer in order, and customers who have been waiting the longest are answered first.
You may also get automatic messages, for example to confirm we received your message, or to check in if we haven’t heard from you. These are automatic; a person will still answer your question.
Tips for a faster answer
Send everything in one message: your serial number, what’s happening, and screenshots. See “What should I include when I contact support?”
Don’t send extra “?” or “any update?” messages. A new message can move your conversation back in line.
Use one channel. Don’t send the same question by chat, email and phone.
App requests: you don’t need to message us while a request is being reviewed. You’ll get an email when there’s a decision.
Waiting for us after Shabbos or Yom Tov?
We work through messages oldest first after we reopen. Thank you for your patience.