Sending these details in your first message helps us fix your problem faster.
1. Your serial number (as text)
Settings → About → Model & Hardware → Serial Number. Press and hold the number to copy it, then paste it into your message. It starts with F21P. Please don’t send the IMEI or a photo of the box instead.
2. A clear description
Which app or feature is affected?
What happens when you try? (Include the exact error message.)
When did it start?
What have you already tried?
3. Screenshots or a screen recording
A picture of what you see makes a big difference. See “How do I take a screenshot or screen recording?”
Please attach videos directly to your message or email, not as Google Drive links. If a video won’t send in the in-app chat, email it to [email protected].
Other details that may help
For carrier or service problems: your carrier, and your IMEI (Settings → About → IMEI).
For orders: your order number.
For app requests: the name on the request, the date you placed it, and the app name.
Diagnostics report
If we ask for a diagnostics report, open the Kosher Qin Phone app → ☰ → Support → Diagnostics → Submit.
Please don’t send
Credit card numbers or photos of your ID. We never ask for these in the chat.