“Contact IT admin” is Android’s way of saying a restriction is turned on. On the Kosher Qin Phone, this usually comes from Parental Controls, which can block calls, texting and other features.
How to fix it
You’ll need the filter PIN (the PIN set when the phone was registered).
Open the Kosher Qin Phone app.
Tap ☰ (top left) → Parental Controls.
Enter the filter PIN.
Check what’s blocked and unblock calling.
If you’re not sure which setting is causing it, unblock items one at a time until calls work again.
Don’t know the PIN? Ask whoever registered the phone (often a parent). If nobody knows it, contact support to reset your PIN, and our team will follow up.
Still need help?
If calls stay blocked and nothing is turned on in Parental Controls, contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include your serial number (Settings → About → Model & Hardware → Serial Number), a screenshot of the message, and what you tried.