Before you start
Decide whether you want a new number or want to keep your current number (port it in).
To keep your current number, get these from your current carrier first:
Your account number
Your transfer PIN (sometimes called a port-out PIN)
Your old number keeps working until the transfer is complete.
Steps
Turn the phone off.
Open the SIM tray with the small pin that came in the box. Place the SIM with the gold chip facing up (visible), so the plastic side lies on the tray. Push the tray all the way in.
Turn the phone on and let it fully start.
On a computer or another phone, go to mobile.kosherelectronics.com.
Choose your plan, then choose new number or transfer (port in) your current number. The card inside the SIM packet has these instructions too.
After activation, wait a few minutes, then restart the phone.
Test by making a call and sending a text.
No service after activating?
Wait a few more minutes and restart the phone again.
Then follow My phone has no service.
Still need help?
Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:
The phone number on the plan and the email on your plan account
Your serial number (Settings → About → Model & Hardware → Serial Number)
A screenshot of any error you saw