Skip to main content

My Bluetooth device won't pair or keeps disconnecting

Steps for earbuds, speakers, cars and other Bluetooth devices.

Steps

  1. Turn Bluetooth off and on (swipe down from the top, or go to Settings → Connected devices).

  2. Forget and re-pair: go to Settings → Connected devices, tap the gear next to the device, choose Forget, then pair it again.

  3. Reset network settings: Settings → System → Reset → Reset network settings. This clears all Bluetooth pairings and saved Wi-Fi networks, but doesn’t erase your data. Do not press “Factory reset” or “Erase all data”.

  4. Restart the phone and pair again.

Earbuds companion apps

Some earbuds have a companion app for settings. These apps may not be on your phone. Check the current catalog at apps.kosherqinphone.com. Any other app would need an app request.

Bluetooth audio works but the phone speaker is silent?

That may be a hardware problem. If your phone is within 180 days of purchase, see How do I file a warranty claim?

Still need help?

Contact us through the support chat in the Kosher Qin Phone app or by email at [email protected]. Please include:

  • Your serial number (Settings → About → Model & Hardware → Serial Number)

  • The device’s name and model

  • A short video of what happens

  • What you tried

Related Articles
Did this answer your question?