Reset network settings is a safe troubleshooting step for problems with cell service, mobile data, Wi-Fi and Bluetooth.
What it does
Forgets saved Wi-Fi networks (you’ll need to re-enter passwords)
Removes Bluetooth pairings (you’ll need to pair devices again)
Resets mobile network settings
What it does NOT do
It does not erase your contacts, messages, photos, apps or other data.
How to do it
Go to Settings → System → Reset (sometimes called Reset options).
Tap Reset network settings. It may be called “Reset Wi-Fi, mobile & Bluetooth”.
Confirm.
Restart your phone.
Don’t confuse it with factory reset
On the same screen there’s an option called “Erase all data” or “Factory reset”. Do not press it. A factory reset erases everything on the phone. Please contact us before ever doing a factory reset.
Safe (no data lost) | Erases everything |
Restart or forced restart | Factory reset / Erase all data |
Reset network settings | “Wipe data” on a recovery screen |
Good to know
Unfamiliar saved Wi-Fi networks on a new phone are from setup. A network reset removes them.